We are hiring!

Front Office & Clinic Support | Up to 10 hours per week

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Nourish Lactation is a small Women’s Health and Pediatrics Practice with a group of 5 humans making up the entire day-to-day team. We have two Lactation Consultants, a back office position, an insurance billing specialist, and a front office scheduler. We are adding to our team!

This position is hybrid with most hours working in-person. The daily schedule can be tailored to fit both the applicant and Nourish Lactation needs. This position can work around your current work-from-home schedule or your baby’s nap schedule!

Based on availability and weekly work flow this position will range from 5-10 hours per week with a starting date of March 8, 2024. This is a non-benefitted position.

In Person Job duties include:

Visits to our SW Bend Clinic (once per week)

• Maintaining inventory of office and clinic supplies & reordering when needed. (Diapers, wipes, medical gloves, cleaning supplies, specialty items, etc.)

• Weekly re-organization and stocking of clinic items

• Use of medical sterilizer

• Laundry and sorting for items used in clinic setting

• Errands and tasks that may require driving for bank deposits, copy and print orders, store purchases, etc.

Recurring classes (once every other month)

• Set up and clean up each class located in NE Bend

• Assistance with answering registration questions, printing materials in advance

  This will vary per class - the goal is to help make each one run smoothly!

Remote Job duties include:

• Providing real human connection through phone and email communication (this is typically very low volume and there are others in the clinic sharing this piece of the daily workflow)

• Answering telephones

• calls when available

• Returning voicemails throughout the day

• Receiving and responding to emails

  • Patient communication

  • Health care provider/health care clinic communication

  • Communicating with other members of our team

• Accessing EHR

• Data entry as needed

REQUIRED EXPERIENCE:

• Previous medical office experience

• Experience with telephone scheduling strongly preferred

• Working knowledge of Email and Google Drive

REQUIRED Devices:

• Access to strong and stable wifi

• Your own computer

• Reliable Transportation

CHARACTERISTICS WE ARE SEEKING:

• Very High attention to detail

• Excellent organization and note taking skills

• Problem solving/critical thinking

• Ability to independently make office and schedule decisions (with our help to get you acquainted with our office policies and procedures!)

• Empathy and professionalism when communicating with patients and community Healthcare providers

• Email etiquette

• Telephone etiquette

• Ability to self-direct and follow through with tasks

• Follow up! We do need a personality type that feels comfortable following up until the talk is complete

• Willing to grow with the position a big plus! As a teeny tiny medical practice that is continuing to evolve, there is room to grow with us!

HOW TO APPLY:

Please email us a cover letter with the following information to joinourteam@nourishbend.com

1. Outline of your previous work in a medical office setting

   • Don’t have any?

     Let us know why you think you should be an exception to this requirement!

2. Describe any experience you have with patient or client scheduling.

3. Have you used Google Drive? For work, school, or for fun?

4. Please touchpoint on the characteristics above. Which ones are you best at? Where do you shine? Are there any you don’t have a handle on quite yet?

5. Hourly rate expectations

6. General availability including any days or times you are not available on a consistent basis